Terms of purchase
PRICES AND PAYMENT
Each item is stated with price including VAT. In the shopping cart and checkout you can see the total price including all fees, VAT, shipping and payment. Payment terms are stated at checkout depending on the chosen payment method. For payments through Stripe or PayPal, we recommend that you also read their terms and conditions before using them as a payment method on our website.
RIGHT OF WITHDRAWAL
Your right of withdrawal (withdrawal period) is valid for 14 days. In your message to us, it must be clear that you regret it. The withdrawal period begins on the day you received the item or a significant part of it. If the agreement applies to a custom-made product – or a product that has been given a clear personal touch, the withdrawal period begins to run on the day we have provided information.
You have no right of withdrawal if:
The service is started during the withdrawal period with your consent, the price is dependent on financial market fluctuations, for example a share, the product due to its nature can not be returned, the seal has been broken on audio or video recordings or computer programs. Sealing also refers to technical sealing.
When you have exercised your right of withdrawal:
You are obliged to keep the product in as good a condition as when you received it. You must not use it, but of course carefully examine it. If the product is damaged or lost due to negligence, you lose the right of withdrawal.
WARRANTIES AND SERVICE
If the product you have received has been defective, we will replace it after consultation with our customer service, of course at no extra cost.
The defective product must be returned to us.
Domestic delivery time is 2-3 working days. International normally 5-8 working days. However, we cannot guarantee these delivery times. If an item has a different delivery time, it is stated next to each item.
Uncollected goods are returned to us. For all packages that are not redeemed, we reserve the right to charge you costs for return shipping, handling fee and handling fee.
Returns are made at your own expense unless the item is defective or if we have packed incorrectly. Returns should be sent as a letter or package, not against cash on delivery. In case of exchanges, we pay the new shipping from us to you.
Once you have exercised your right of withdrawal, you must,
in the case of an item: send or return it to us
in the case of a service: keep the material available to us, unless it causes inconvenience to you.
We shall, if you have exercised your right of withdrawal, repay what you have paid for the product as soon as possible or no later than within 30 days from the day we received the product or, if it is a service, the notification that you have regretted. You must pay the return costs yourself when you return the item. We always pay the return cost for sending back so-called replacement goods.
See also the consumer rights at https://www.gov.uk/consumer-protection-rights